techfaq

OSLA's Frequently Asked Technical Questions

1: Which browser can I use?

Popular browsers such as Google Chrome, Firefox, Microsoft Edge, and Safari. Note: mobile devices, such as phones or tablets, will work with this site but if you experience problems, please try using a browser on a regular desktop or laptop computer.

2: How do I enable my browser to accept cookies?

First party cookies/on-device site data needs to be enabled to use this site. You most likely have first party cookies/on-device site data already enabled as that is typically the default setting on most all browsers. If you should receive the message that cookies need to be enabled to use this site, please refer to your browser's technical support on how to allow first party cookies/on-device site data.

Third party cookies can be disabled when using this site.

3: What do I do if I get an error message during the log in process?

Try it again. If you get the same error message, go to the "Forgot User ID or Password" page to retrieve your User ID and then you will go through the process of setting up the Challenge Questions, Security Image and Phrase, and Password.

4: I thought I was set up in the system but I'm receiving a log in error as soon as I type in my User ID. How do I log in?

Go to the "Forgot User ID or Password" page to retrieve your User ID. If you are not in the system, you will need to enroll.

5: Does clicking the back button on my browser cause errors?

Yes, clicking on the back button can cause errors. Please use the menu options for moving to the different screens on the web site.

6: I had logged into the system and got called away from my computer for awhile and when I went to click on a menu option, I had to log in again. What happened?

For security reasons, when there isn't any activity from you after you log-on, you will be forced to log-on again after a bit of time.