securityfaq

OSLA's Enhanced Security FAQ

To protect the privacy and the security of your personal information, we are introducing new security features. The first security feature uses a Security Image and a Phrase which helps you to identify that you are at our Web site, not a fraudulent look-a-like site. The second security feature provides you added safety by helping us to identify you and to prevent unauthorized access to your accounts.

When you visit our location in person, you can identify us and we can identify you. By adding the Security Image and Phrase you are now able to identify us over the Internet. When you enroll in our new security feature, you will select an Image and a Phrase known only to you. Whenever you log in we will show you this Image and Phrase so you can rest assured that you are accessing our real Web site and not an impostor site.

The second enhancement is an additional step used to verify your identity by establishing a series of Challenge Questions that you choose at the time of enrollment.

And, to further enhance our security, our customer service staff no longer has access to your Password, Challenge Questions, Security Image or Phrase. If you forget this information, you will need to reactivate your account by clicking on the "Forgot User ID or Password" link on the initial logon screen.

These new security features provide a significant increase in your online security versus User ID and Password authentication.

Frequently Asked Questions

1: Why has the login process changed?

The login processed has changed to protect the privacy and the security of your personal information.

2: What is a Security Image and why do I need it?

A Security Image is an enhanced security feature that helps protect you when you access your account. On the Internet today, thieves attempt to steal your identity by impersonating the Web sites you trust. We are committed to proactively protecting you, our customer, against such attacks. The Security Image helps us do this.

3: How will I know that I am not at a fraudulent site?

Previously, you logged into your online account using your User ID and Password. Now, you'll also use a Security Image and a Phrase. Your Security Image and Phrase help you to identify that you are on our Web site, not a fraudulent look-alike site. Here's how it works:

First, you'll enter your User ID and click the submit button.
Next, you will answer the Challenge Question and click the submit button.
If both are entered/answered correctly, your Security Image and Phrase will be presented to you on the next page. Once you confirm your Security Image and Phrase, you'll know you can safely enter your Password. If you do not recognize your Security Image and Phrase, DO NOT enter your Password. If this happens, please call customer service at 800-456-6752 because you may be on a fraudulent site.

4: Where do I enter my Password?

The login process has been improved to protect the privacy and the security of your personal information. We will still ask you for your Password, but not until we have confirmed your identity and you have verified your Security Image and Phrase.

5: How will you confirm my identity?

We will confirm your identity by your User ID and Password and by asking you a Challenge Question to which only you will know the answer. These Challenge Questions are selected and answered by you when you enroll in the new security feature. If you answer the Challenge Question correctly, your identity will be confirmed and you can proceed with the login process.

6: What should I do if my Security Image and/or Phrase are not what I have previously chosen?

Immediately call Customer Support and do not continue with the log in process. An incorrect Security Image or Phrase could mean that you are on a fraudulent site.

7: What should I do if I do not remember my Security Image and/or Phrase?

If you forget your Security Image and Phrase, do not assume they are correct. It is safer to reactivate your account which will allow you to choose a new Image and Phrase. To reactivate your account, click on "Forgot User ID or Password" link on the initial login screen. Please note that customer support personnel do not have access to this information.

8: What should I do if I do not remember my User ID or Challenge Question?

If you forget your User ID or Challenge Question, you must reactivate your account. It is safer to reactivate your account, which will allow you to create new Challenge Questions and answers. To reactivate your account, click on "Forgot User ID or Password" link on the initial login screen. Please note that customer support personnel do not have access to this information.

9: Can I access my account from multiple computers?

Yes, you can still access your account from any number of computers.

10: Why am I being asked a question when I try to log in?

We ask you a Challenge Question as a second step in verifying your identity. This is to prevent unauthorized access to your accounts. Since only you know the answer to the questions, we will know it's really you.

11: When will I establish my Security Image and Phrase?

If you have not yet established your Security Image and Phrase, you will be prompted to do so the first time you enter your User ID and click the Submit button before entering your Password. In addition to establishing your Security Image and Phrase, you will also be asked to select and answer Challenge Questions.

12: Can I upload my own Security Image?

No, you cannot upload your own Security Image at this time. For Security reasons, you must choose from the Security Images we provide during to you during enrollment.

13: Can I change my Security Image and Phrase at any time?

Yes, you can change your Security Image, Phrase and Challenge Questions by selecting the appropriate check box during the login process.

14: When will I establish my Challenge Questions?

If you have not yet established your Challenge Questions, you will be prompted to do so the first time you enter your User ID and click the Submit button before entering your Password. In addition to selecting and answering your Challenge Questions, you will also be asked to create your Security Image and Phrase.

15: Can I change my Challenge Questions at any time?

Yes, you can change your Security Image, Phrase and Challenge Questions by selecting the appropriate check box during the log in process.

16: I am not an Internet expert. How easy is this security feature to use?

Our new security solution is extremely simple for anyone to use. You don't need to memorize anything new - just use the site as usual and look for your Security Image and Phrase at log in.


	OSLA's Enhanced Security FAQ To protect the privacy and the security of your personal information, we are introducing new security features. The first security feature uses a Security Image and a Phrase which helps you to identify that you are at our Web site, not a fraudulent look-a-like site. The second security feature provides you added safety by helping us to identify you and to prevent unauthorized access to your accounts. When you visit our location in person, you can identify us and we can identify you. By adding the Security Image and Phrase you are now able to identify us over the Internet. When you enroll in our new security feature, you will select an Image and a Phrase known only to you. Whenever you log in we will show you this Image and Phrase so you can rest assured that you are accessing our real Web site and not an impostor site. The second enhancement is an additional step used to verify your identity by establishing a series of Challenge Questions that you choose at the time of enrollment. And, to further enhance our security, our customer service staff no longer has access to your Password, Challenge Questions, Security Image or Phrase. If you forget this information, you will need to reactivate your account by clicking on the "Forgot User ID or Password" link on the initial logon screen. These new security features provide a significant increase in your online security versus User ID and Password authentication. Frequently Asked Questions 1: Why has the login process changed? The login processed has changed to protect the privacy and the security of your personal information. 2: What is a Security Image and why do I need it? A Security Image is an enhanced security feature that helps protect you when you access your account. On the Internet today, thieves attempt to steal your identity by impersonating the Web sites you trust. We are committed to proactively protecting you, our customer, against such attacks. The Security Image helps us do this. 3: How will I know that I am not at a fraudulent site? Previously, you logged into your online account using your User ID and Password. Now, you'll also use a Security Image and a Phrase. Your Security Image and Phrase help you to identify that you are on our Web site, not a fraudulent look-alike site. Here's how it works: First, you'll enter your User ID and click the submit button. Next, you will answer the Challenge Question and click the submit button. If both are entered/answered correctly, your Security Image and Phrase will be presented to you on the next page. Once you confirm your Security Image and Phrase, you'll know you can safely enter your Password. If you do not recognize your Security Image and Phrase, DO NOT enter your Password. If this happens, please call customer service at 800-456-6752 because you may be on a fraudulent site. 4: Where do I enter my Password? The login process has been improved to protect the privacy and the security of your personal information. We will still ask you for your Password, but not until we have confirmed your identity and you have verified your Security Image and Phrase. 5: How will you confirm my identity? We will confirm your identity by your User ID and Password and by asking you a Challenge Question to which only you will know the answer. These Challenge Questions are selected and answered by you when you enroll in the new security feature. If you answer the Challenge Question correctly, your identity will be confirmed and you can proceed with the login process. 6: What should I do if my Security Image and/or Phrase are not what I have previously chosen? Immediately call Customer Support and do not continue with the log in process. An incorrect Security Image or Phrase could mean that you are on a fraudulent site. 7: What should I do if I do not remember my Security Image and/or Phrase? If you forget your Security Image and Phrase, do not assume they are correct. It is safer to reactivate your account which will allow you to choose a new Image and Phrase. To reactivate your account, click on "Forgot User ID or Password" link on the initial login screen. Please note that customer support personnel do not have access to this information. 8: What should I do if I do not remember my User ID or Challenge Question? If you forget your User ID or Challenge Question, you must reactivate your account. It is safer to reactivate your account, which will allow you to create new Challenge Questions and answers. To reactivate your account, click on "Forgot User ID or Password" link on the initial login screen. Please note that customer support personnel do not have access to this information. 9: Can I access my account from multiple computers? Yes, you can still access your account from any number of computers. 10: Why am I being asked a question when I try to log in? We ask you a Challenge Question as a second step in verifying your identity. This is to prevent unauthorized access to your accounts. Since only you know the answer to the questions, we will know it's really you. 11: When will I establish my Security Image and Phrase? If you have not yet established your Security Image and Phrase, you will be prompted to do so the first time you enter your User ID and click the Submit button before entering your Password. In addition to establishing your Security Image and Phrase, you will also be asked to select and answer Challenge Questions. 12: Can I upload my own Security Image? No, you cannot upload your own Security Image at this time. For Security reasons, you must choose from the Security Images we provide during to you during enrollment. 13: Can I change my Security Image and Phrase at any time? Yes, you can change your Security Image, Phrase and Challenge Questions by selecting the appropriate check box during the login process. 14: When will I establish my Challenge Questions? If you have not yet established your Challenge Questions, you will be prompted to do so the first time you enter your User ID and click the Submit button before entering your Password. In addition to selecting and answering your Challenge Questions, you will also be asked to create your Security Image and Phrase. 15: Can I change my Challenge Questions at any time? Yes, you can change your Security Image, Phrase and Challenge Questions by selecting the appropriate check box during the log in process. 16: I am not an Internet expert. How easy is this security feature to use? Our new security solution is extremely simple for anyone to use. You don't need to memorize anything new - just use the site as usual and look for your Security Image and Phrase at log in.